|
||||||
 |
||||||
|
|
|||||
News & Events
29 Jul. 2008
Karlsruhe, Cupertino
Vertico Software Announces STARFACE CRM Connector for SugarCRM
New Telephony Integration for More Efficient Customer Communications
Vertico software GmbH, www.vertico-software.com, provider of the multi-awarded STARFACE telecommunications system, and SugarCRM, www.sugarcrm.com, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the release of the STARFACE SugarCRM Connector, a integration which unites innovative telephony features with the industry-leading customer management capabilities of SugarCRM.
STARFACE SugarCRM Connector takes a new approach to integrating telephony and CRM applications by delivering relevant information directly within the CRM system. When fielding an inbound call, the STARFACE SugarCRM Connector delivers the complete customer record from within SugarCRM, and allows for real-time entry of call notes into the CRM system during the telephone conversation. This approach accelerates call times by delivering relevant information that benefits both the customer and the company.
“The STARFACE SugarCRM Connector is an ideal add-on for SugarCRM deployments,” said Clint Oram, vice president of Community Relations at SugarCRM. “Employees save precious time by never misdialling phone numbers and eliminating the burden of manually access customer records. All telephony-related data can be archived instantly and customer information can be accessed with just one mouse click when needed. This solution will help companies improve productivity as well as customer satisfaction.”
“We are very pleased about the technological alliance with SugarCRM. STARFACE SugarCRM Connector is the first step in a promising partnership between the engineering teams of Vertico Software and SugarCRM,” said Florian Buzin, CEO and Founder of vertico software. “Deep telephony integration with CRM systems is a critical component for managing effective customer relationships, and that is exactly where the STARFACE SugarCRM Connector comes into play.”
The STARFACE SugarCRM Connector offers complete telephony integration for all three SugarCRM products – Sugar Community Edition, Sugar Professional Edition and Sugar Enterprise Edition and is targeted for customer in Europe. Users can access a complete fully functional product bundle, including STARFACE, SugarCRM and the STARFACE SugarCRM Connector through a free trial version at www.starface-pbx.com . The solution can also be found on SugarCRM’s community collaboration site www.sugarforge.org and on SugarCRM’s marketplace www.sugarexchange.com .
More info
STARFACE SugarCRM Connector takes a new approach to integrating telephony and CRM applications by delivering relevant information directly within the CRM system. When fielding an inbound call, the STARFACE SugarCRM Connector delivers the complete customer record from within SugarCRM, and allows for real-time entry of call notes into the CRM system during the telephone conversation. This approach accelerates call times by delivering relevant information that benefits both the customer and the company.
“The STARFACE SugarCRM Connector is an ideal add-on for SugarCRM deployments,” said Clint Oram, vice president of Community Relations at SugarCRM. “Employees save precious time by never misdialling phone numbers and eliminating the burden of manually access customer records. All telephony-related data can be archived instantly and customer information can be accessed with just one mouse click when needed. This solution will help companies improve productivity as well as customer satisfaction.”
“We are very pleased about the technological alliance with SugarCRM. STARFACE SugarCRM Connector is the first step in a promising partnership between the engineering teams of Vertico Software and SugarCRM,” said Florian Buzin, CEO and Founder of vertico software. “Deep telephony integration with CRM systems is a critical component for managing effective customer relationships, and that is exactly where the STARFACE SugarCRM Connector comes into play.”
The STARFACE SugarCRM Connector offers complete telephony integration for all three SugarCRM products – Sugar Community Edition, Sugar Professional Edition and Sugar Enterprise Edition and is targeted for customer in Europe. Users can access a complete fully functional product bundle, including STARFACE, SugarCRM and the STARFACE SugarCRM Connector through a free trial version at www.starface-pbx.com . The solution can also be found on SugarCRM’s community collaboration site www.sugarforge.org and on SugarCRM’s marketplace www.sugarexchange.com .
More info
