Sugar Developer Blog, June 2008, posted by Clint

Another very cool integration ...

Another very cool integration that I saw for the first time is between Starface and SugarCRM. Starface is a very well designed VoIP system that has recently built an extremely cool integration with SugarCRM. When you run Starface for your telephony system and Sugar for your CRM system, your sales people can be working inside of Sugar, a new phone call comes in and the customer record automatically comes up in Sugar. All inbound and outbound phone calls are automatically recorded in Sugar, thereby giving you a very clear and well-organized view of when you talked last with a customer. Like Talend, this is a very real product ready to be installed in your company today.

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TMCnet, April 07 2008, by Rich Tehrani

Starface Looks for US IP PBX Growth

I recently came across a software-based IP PBX company from Germany that I have never written about before. Vertico Software GmBH makes a product called Starface which comes in a variety of flavors, from software to an appliance, or hosted solution.

The company supports SIP trunking and one of the latest news items Vertico Software released in fact is a partnership with Broadvox (News - Alert), one of the leaders in the SIP trunking space. The communications software company focuses on low-priced, fully-functional solutions which seem like they have all the bells and whistles a growing small to medium needs.
There is extended backup, different music-on-hold based on individual users or groups, an installation GUI for beginners, an XML menu available on SNOM hardware and a client which allows things like screen pops, call deflection, ad-hoc conferencing and more.

There are other advanced features like rules-based call forwarding, LDAP connectivity, virtual conference rooms with PIN-based access, visual conference participant control, presence detection and dissemination, and connectivity with CRM systems.

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Euro Innovations Monthly Newsletter, Jan 2008

Vertico Makes VoIP Simple … But Not Simpler

Einstein is supposed to have said “make everything as simple as possible, but not simpler.” Think about it. We have so much technology that it’s easy to over-engineer an IP communications solution: to load it with so much functionality that it doesn’t solve anything. At the end of the day all you really want is to make and receive calls in an intuitive way … a way that saves time and makes you more productive.
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ChannelWeb Network, Nov 8th 2007

VoIP Solution Plays Star Role

"Contrary to what marketing departments may say, there's no such thing as a one-size-fits-all VoIP solution. There are too many factors in play. Solution providers deploying VoIP, whether at a customer site or as an in-house solution, have to consider the number of users, network size, …".

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Telecom Reseller, Oct./Nov. Issue 2007

STARFACE VoIP solution to be availabe in US market

"vertico software will present its highly convenient Voice-over-IP solution STARFACE for the first time at Fall VON 2007 in Boston, Ma. vertico software and snom technology have entered …"

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