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Products
New In STARFACE 3
- CTI –Integration Of Phone Functions Into …
- Microsoft Outlook
- CAS genesisWorld
- Microsoft DynamicsCRM
- Lotus Notes
- Sage and BauknechtCRM
- SugarCRM
- Salesforce
- Improved GUI
STARFACE’s Graphical User Interface has been laid out even more clearly offering faster access to essential information. - IVR (Interactive Voice Response)
Call forwarding to specific departments or the individually best contact person. - ACD
Automatic Call Distribution within your company. - Wizard Assisted Line Setup
The wizard guides administrators through the configuration of VoIP and T1 connections. Potential errors will be detected and indicated automatically. - Extended Backup Functions
Customizable backup routines - Additional Group Types
New categories of user groups implemented. - Time Switch For Call Redirections
- Whitelist / Blacklist
Distinguishing callers by their phone number. - Import Of User Accounts
Quick integration of data records by CSV file upload
- Music-On-Hold Settings
customizable for any call number and user group - Callback & Callthrough
to individual or especially low-rate phone numbers - Recording Of Phone Calls
Features
STARFACE's GUI in the web browser offers users an abundance of possibilities. The single function windows make a quick and concise handling.
Call Manager ↑
- Use the integrated Plugin-Phone / place calls without external hardware or additional software
- See who’s calling with the incoming calling name and number display
- Answer calls, forward immediately to voicemail box or another subscriber (call deflection), or reject calls
- Place calls by entering the number manually or by selecting the number from a redial list of most recently called numbers
- Set up ad-hoc conferences with three or more participants
- Switch between phone calls
Call Lists ↑
- All calls are logged with their call status: incoming, outgoing, missed, or answered
- Calls are displayed with phone number, name, date, time, duration, and message indicator
- List entries are clearly presented
- The list may be sorted by any of the types of call data
- The call list is interactive: - Initiate callback/recall by clicking on an entry - Listen to voicemails with a mouse click - Delete entries
Voicemail ↑
- Manage received voicemails in a folder structure
- Set up unlimited voicemail boxes, each with an individual greeting
- Send messages via email and pick up messages via STARFACE or telephone
- Initiate call forwarding based on predefined rules
Address Book ↑
- Immediate dial-out by mouse click
- Set up multiple address books
- Versatile and individual layout of file cards
- Optionally connect to LDAP directories
Virtual Conference Rooms ↑
- Future and past conferences are clearly presented
- Assistant-based setup of recurring telephone conferences is possible
- Conference invitations can be automatically emailed to participants
- Invitation texts can be personalized, and predefined templates are available
- Conference participants are notified automatically if conference information changes
- Moderators can initiate conferences via phone or software
- Participants can interactively mute and reverse mute
- Access to conferences is controlled by PIN codes
- Conference visualization is provided via web front-end
- All participants and their roles are clearly visualized
- Call-in functionality is available for external participants
Additional Functions ↑
- Fax lists for display and download as PDF files
- Easy Call-Pickup via function keys
- User status display (free/busy, logged in/out)
- Forwarding of internal and external calls to internal phones or voicemail boxes or to external phones (mobile or PSTN)
- Follow-me function: users have access to STARFACE anywhere in the world
- Configuration of ISDN features (call waiting, Busy on Busy, etc.)
- Executive/secretary function
- Individual connection to CRM systems
