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Products
STARFACE integration in MS Dynamics CRM
STARFACE is the ideal telephony solution for companies that are working with the CRM system Microsoft Dynamics CRM 4.0.
Fasten your communications processes and automate recurring tasks. With the telephony solution STARFACE you can easily complement and optimize you CRM processes. All telephony related data (voice messages, memos, status & history of phone calls,...) will get archived centrally, and all your employees have direct access to it. Benefit from a unified solution that connects all your employees, improves customer retention and boosts your company’s productivity.
Fasten your communications processes and automate recurring tasks. With the telephony solution STARFACE you can easily complement and optimize you CRM processes. All telephony related data (voice messages, memos, status & history of phone calls,...) will get archived centrally, and all your employees have direct access to it. Benefit from a unified solution that connects all your employees, improves customer retention and boosts your company’s productivity.
STARFACE integration in MS Dynamics CRM 4.0 – Simplify your daily telecommunications
- Never misdial phone numbers again and save time: Initiate a call by clicking on the MS Dynamics CRM record
- Signaling of outbound and inbound calls
- Display of valuable customer information: Greet customers by name – The appropriate MS Dynamics CRM record automatically pops up on inbound calls and outbound calls
- Be prepared for the conversation: Have all relevant customer information you need at hand at the time you take or make the call – The MS Dynamics CRM record gets displayed immediately
- Fasten business processes, save precious time and optimize updates of customer data: Enter important information during the phone conversation (customer complaints, requests, issues) into a corresponding memo sheet - All entered notes will get stored in MS Dynamics CRM automatically and never get lost
Software
The integration into DynamicsCRM requires installation of the STARFACE WinClient. The STARFACE DynamicsCRM Connector is included in the setup file of the WinClient.
Download STARFACE WinClient Setup.exe 37.1 MB:
Download STARFACE WinClient Setup.exe 37.1 MB:
