Simplify your daily telecommunications with STARFACE and simultaneously optimize the effectiveness of your SugarCRM system. STARFACE is a telecommunications system that fully supports telephony and computer integration (CTI). The ideal telephony solution for companies that are working with the CRM tool SugarCRM. By offering the suitable integration in SugarCRM, STARFACE will transform your telecommunications from top to bottom – fast, easy and all inclusive!
 
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STARFACE allows employees to work directly with SugarCRM when making phone calls (screen pop-ups, click-to-dial, call notification) and enables them to immediately document the interactions between them and their customers. Easily benefit from a unified solution that connects all your employees, fastens your communication processes, improves customer retention and boosts your company’s productivity. With the STARFACE integration in SugarCRM, we offer you and your employees a powerful telecommunications system for the fast realization of efficient and customer-oriented communication within your company.

• Signaling of inbound calls: Quickly identify who’s calling you before taking the call.
• Signaling of outbound calls: Initiate a phone call with one click on a SugarCRM contact and access the complete customer profile at the same time.
• Increase the number of callers handled in a given time: Have all relevant customer information you need at hand at the time you take or make the call.
• Eliminate the burden of manually access records: customer info in SugarCRM automatically pops up on inbound calls and outbound calls.
• Never misdial phone numbers again: Save precious time -  Call your customer by clicking on a phone number inside the SugarCRM record .
• Archive all your phone calls instantly: keep track of all real-time records of customer interactions.
• Overview of inbound and outbound calls: Check your call list and be informed about each phone call’s status and history (date, time, call duration, subject,.).
• Easily update your customer data - Enter all relevant information during the phone conversation (complaints, requests, issues) into the corresponding memo sheet.
• Never forget your homework again: all entered notes of your phone conversation will get stored automatically (tasks, priorities, deadlines,...).
• Direct Access to identical information: telephony-related data will be archived centrally, all employees have direct access to it.

Files for Download
STARFACE 3 plus SugarCRM Demo Bundle This bundle requires VMware®’s Free VMware Player which can be downloaded at vmware.com .	Format: .zip Filesize: 970.37 MB Upload: 08/08/2008
STARFACE-SugarCRM-Connector-1.0.9.4 … for already existent and running SugarCRM installations	Format: .zip Filesize: 957 kB Upload: 06/10/2008

Administration Manual for SugarCRM with STARFACE *.PDF 376.37 kB
User Manual for STARFACE in SugarCRM *.pdf 447.07 kB